If You Cancel Your Homeadvisor Pro Contract Do Your Reviews Still Show?

Updated Nov 22, 2021

Found 116 of over three,587 reviews

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Angi CEO Oisin Hanrahan

Oisin Hanrahan

965 Ratings

Pros

"great piece of work surround always fun, bear love"(in 135 reviews)

"Awesome place to piece of work with great people always trying to learn how to be amend"(in 121 reviews)

Cons

"Tin never get a concord of handy for questions or concerns"(in 272 reviews)

"There are fees if you cancel or no show"(in 116 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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Electric current Contractor, more than 1 year

Pros

1 - I can work when I want and where. 2 - In NYC I could make +1000 week 3 - After 3 months working as a cleaning I got very proficient returned customers and the job got easy. (Have +ane year I apply the app) 4 - Tips 5 - The app very easy to employ and friendly 6 - Very clear about the rules PS: I'thou not faux in here, my review last 28 days is 5(of 5). I was reading the previous reviews and I seeing the contractors agreed with the rules at the commencement(like to buy supplies) so write in here that is a bad thing from the app( do you retrieve Uber pay the gas for the drives, think the same style with handy)or about location, y'all can choose the are you lot desire to work, it'south non problem of the app if you are lazy and don't want to go, job is chore homo, if you need and serious you get. 7 - They ever reply the emails, always

Cons

1 - I moved to SF and I can't make +thou, just I recollect it'southward not the app fault, just has less jobs... two - Since I'thou very good, sometimes the new customers it's very hard to care for, they have a trouble in their life and treat you very bad, I take a customer in Brooklyn, she were crazy, very large and dirty identify, because I finish earlier the fourth dimension(I have experience and I work fast and exercise great job) she asked for I wash the walls, I decided to cancel, afterward that, because she wasn't overnice human, and she got her money back, I wast my time and I paid $40 to handy cancellation(it's the rule) but should be good if handy delimited what's the job hateful, because I'm fast doesn't hateful I have to wash walls( or others stuff customers ask) considering I stop early. I got also upset with the customer, and this some time happens iii - it's not conspicuously the Rate, when I got $22 hours(+50 jobs and rate above 4,75) and I do the aforementioned quality jobs or great to go on $22 hour, my rating going very down without feedback or the feedback makes no sense, and I backed to receive $xx hour for no reason(serious no reason, I know my task) very weird and for me this the thing is handy fault because I practise everything to proceed my rate very high and I deserve to receive $22, or unless receive a real feedback for I improve

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Cheers for all of your hard work and dedication as a professional on the Handy platform and for sharing this feedback! We'll be sure to share this with our team here at Handy HQ as we're always working to meliorate the platform for all users. Regarding cash out now, please visit this link which has helpful information and feel complimentary to submit a question to us if you lot need further assistance! https://prohelp.handy.com/hc/en-us/manufactures/115011019287
Electric current Contractor, more 1 year

Pros

I like that I can brand my own schedule and the daily cash out selection. They also raised the hourly pay in my expanse to $29 an 60 minutes.

Cons

I am slowly picking upwardly my ain clients again at present that COVID restrictions accept eased and getting away from Handy because Handy is truly an awful company to work for. I take worked on and off for them for ii years and it'southward ridiculous! I'yard tired of the fees we are charged if we cancel a job. If I cancel concluding minute I'thousand charged $forty but if a customer cancels 31 minutes earlier the job is supposed to start I make $fifteen. Some jobs I have driven an hour and one-half to and made $15! I'm now an 60 minutes and a one-half away from home and can't perhaps piece of work that day. I'1000 out gas and time and all I'm compensated is $fifteen?! That's completely absurd. If yous attempt to vocalisation your concerns to someone they accept hours to respond and the responses are completely hare-brained. If y'all use the new conversation feature the rep is aggravated that you lot are bothering them. They try to go off of the chat as quickly every bit possible without helping you with your issue. Sometimes they leave the chat in the middle of the chat without your problem being addressed. Last calendar week I had a task that in the customer notes he wanted his walls cleaned! We don't clean walls. This job was patently non screened by Handy and sent to the jobs tab. We can't run into the details before manus and then I accustomed it and then saw the notes near walls. I messaged Handy through the chat and the rep said that is correct, we don't clean walls. When I asked what should I do if he gets upset well-nigh this and/or rates me poorly. He told me, and I quote, "But do the job" and he left the chat. (I took a screenshot of the conversation) When I went to the task he wasn't there so I waited the thirty minutes and called/texted him. I so left and was compensated for the no evidence. 1 hr after the chore would have started the customer then starts sending me harassing messages which somehow magically disappeared. I was and then charged $50 for a no testify and the 3 hours compensation. So, before I can brand coin again I will take to work a job for free!!! $137 and I'll be correct with Handy once again. How is this fifty-fifty legal? I've also been sexually harassed past a customer that was drunk and actively drinking at 9 in the morn and locked in his apartment. I was able to escape and contacted Handy. They gave me $15 for the "trouble" and his cleaning was put back on the schedule for another woman to peradventure be raped or murdered. I tin can't not believe how many negative reviews in that location are by people like me and Handy is nonetheless operating this fashion.

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Former Employee, less than 1 twelvemonth

Pros

- Health insurance, really proficient options, includes dental and vision - The people you meet on your team and manager side

Cons

i) Pay: base of operations pay is 30k/year. Afterwards taxes and health deductions yous barely make $800... it's absurd. - No base pay raise - it stays at 30k/twelvemonth... information technology will take you lot forever to accomplish "Senior" Inside Sales rep and the benefits to reaching are.... imaginary really. 2) Sales are incredibly difficult to come past. Reasons being: 1- we are calling contractors who know and ordinarily HATE HomeAdvisor/Angi (many even tried it and lost tons of money or take heard horror stories from other contractors) 2- nosotros are calling these professionals out of the bluish and most times they are on a job -- we are expected to go the auction. no. matter. what. On the roof? No worries, just come down. The cement is drying? It'south ok, this phone call will bring yous more money anyway then ditch your current gig! No coin on the card y'all provided us? No problem - let'due south try ALL of your cards, or go to the bank and put that amount of $300 in, or get your married woman or your coworker's bill of fare Right Now (no exaggeration). Some home professionals literally would tell us how poor they were or how they only had enough in their account to pay rent and withal we had to tell them to apply that money and take the chance because it was a no-brainer. Guess what. It wasn't - they would lost that coin and be admittedly distraught. three) Company reputation, questionable sales tactics, probable fake leads (a contractor literally went to the accost of a lead that HomeAdvisor provided and when they got in that location, it was a public field/not a house needing the repair that they were told). Get on Youtube and you will see all the bad reviews and lawsuits against this company... information technology will injure your resume. iv) Micromanaging and insane primal performance indicators: some (lots of) managers would message you if you hadn't fabricated a dial in 5 minutes. They would also call everyone out in from of the team. When you lot didn't close, my manager was and so hostile information technology was insane. Every day, nosotros were told that we were expected to have made a punch within v minutes of starting our days - no room to breathe, check our emails, plan for the mean solar day. We were expected to take AT To the lowest degree 3 HOURS of talk time. If you fabricated 2 deals but still had only two hours of talk time.. guess what? Non adept enough. Sometimes they would send you lot a new "hot lead" right before work was washed, I even told the manager I was tired from pitching and my throat was hurting and it was 6pm - manager said "but it'south a really hot pb". When I got sick, the manager didn't fifty-fifty bother answering my bulletin acknowledging information technology or even proverb become better - naught. They even force y'all to become on Zoom and pitch in front of lots of people - they pretend its to make things fun and for people to bond, just 99% of people on it are miserable and tired. Yous have to make 80-200 dials a day, accept ideally four-5 hours of talk time per day. 90% of your day is getting hung up on or leaving voicemails.. the monotony volition impale your spirits slowly. 5) No sales continuing education - you don't acquire the more you're at the job, it'due south always the same thing. There is no professional development. 6) Committee CHARGEBACK! Be conscientious - if your deals cancelled earlier a month - yous were in trouble. Approximate what? The product is atrocious so people e'er terminate upwardly cancelling. 7) High turn over - every month (virtually every other week) people become fired or quit because they are overworked, underpaid, morale is depression, and their expectations are bizarre. eight) Awful calculator and CRM system. They use "Betti", not Salesforce or any other arrangement that volition assistance yous out in your next office. BY THE Mode - information technology's work from home, so you have to connect their calculator to your internet router. This is and so backwards. Some poor reps were working by sitting on the floor of their homes because of this (because their routers were not close to their sofa or a place they could sit comfortably). nine) Morale is and then depression that people on the team would weep to each other, text each other venting all the fourth dimension, and be completely depressed. Almost of us would barely even respond when the director was leading the huddles - because our spirits were crushed and the director didn't know how to manage people. You had to potable the cool aid and pretend you lot loved the job. 10) If you're a swell rep and have ane bad calendar month - you lot can easily be put on a performance improvement plan. There is NO job security. They threaten y'all to proceed yous on your toes and they will fire y'all without thinking TWICE. I have seen them congratulate reps for their success, then that same rep has a bad month and if they don't improve in the next calendar month, they are fired. The manner my coworker was fired was absolutely unprofessional. In the PIP they say that the manager and director would meet weekly to help us improve - that does not happen. Zip changes. No guidance. 11) You take to get people's social security cards and credit cards. Within 15 minutes of being on a call. 12) You don't learn anything about the industry, you are just expected to read the script, not ask any questions, ask for their money, and sometimes dandy people until they sign up. thirteen) No understanding about mental or physical health. Someone on the manager side had surgery and their sales decreased that month because they were still recovering. Their manager had the brazenness to say "Your sales went downwards terminal month. What happened?" fully knowing the state of affairs. fourteen) Training is rushed and unprofessional. Yous will likewise exist threatened to lose your job if y'all are doing something wrong on the second calendar week on the job - instead of ASKING or HELPING - they send warning emails. No follow up from managers, no helping paw. xv) They don't really seem to care well-nigh contractors existence onboarded successfully. Sometimes I would get contractors that were technologically challenged, and then they were taking longer in our welcome/onboarding call. Reps had to show them how to use the app to plow the leads on, off, increase budget etc. My manager would literally message me asking me why I was nonetheless on the phone phone call with the contractor. They could listen in to our calls, and I would explain that they're having a difficult time finding something on the app, and still the manager would say "speed information technology up y'all have sales to make". Judge what- those contractors that had a hard fourth dimension using the app considering we rushed, will 100% cancel, and guess who is at error? The rep. I urge to take any other job. Even if you lot are expert in sales, y'all will exist discouraged. xc% of reps exit after a very short time, a tiny percentage of reps actually brand a lot of money, and a very small percentage of home professional run into success from the product. During my interviews with other companies, they asked most HomeAdvisor - and every fourth dimension they asked how I felt nigh the visitor reputation and the lawsuits confronting them. No bueno.

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Current Contractor, less than one yr

Pros

The occasional $200+ jobs that are beneath marketplace charge per unit considerably and aren't worth due to liability run a risk. Read below.

Cons

Where to begin: - It started with a Grout Repair Job I drove 44 minutes (halfway in that location) for only to have the customer abolish within an hour. I got $15 for my problem. Add together another 44 minutes driving home. That'due south barely fuel compensation. - My entire schedule for a whole week (a calendar week out) vanished. No explanation, no email, no text. Some of the jobs reappeared to be claimed. I was able to reclaim 2 of 4 of them then they weren't cancelled. Their email support says unless I had job numbers they were powerless to do annihilation. At that place is 0 and I mean 0 record or way to access this once it's off your schedule and there is never any email or text reference to it, notwithstanding they continue to place the brunt on you for their managements incompetence. - The actual jobs. A joke. Absolute joke. I've never seen anything similar this and take no thought how they are able to operate like this. They lie to customers on our behalf to make sales telling them nonsense about us having materials before we show up to jobs where we must take precision measurements and color match materials. I've had numerous customers complain to no stop about this and y'all, the subcontractor, innocent in all this get the flack. - A continuation of my last point but needs to exist stressed. They assign jobs by the hours in which to consummate them. Often, you'll be asked to practice the impossible. 3 hours of work for a 9 or 12 60 minutes job. They near encourage corner cutting and hack job craftsmanship. This is annihilation but "Pro" and guarantees dissatisfaction for you lot and the homeowner. - They pocket 3/4 or more of the contract in perhaps most jobs for middlemanning and doing a horrible job of it abreast their cartoonish "Handy Pro" app. Customer once told me they what they paid: $1200, where I got $300. Physical steps resurfacing which required more work than the steps (also under the steps, insurance concern). After paying $1200, the customer is of course going to be inexpensive and intolerable and curse at you for non being able to terminate an incommunicable job with miscommunication from the showtime in assigning the task. Clarity: I did the task as specified in the app. The job wasn't specified correctly in the app by the customer. Guaranteed disappointment. Want to ask Handy for more time? You can , with the customers approval who will exist charged ridiculously for it. You get blamed, customer is cheap, and company is greedy. Truly a no win damned if you practise damned if you don't state of affairs. - The in a higher place job I actually returned to off the clock to cease just the resurfacing due to pelting (concrete) this company doesn't intendance. Laughably, they demand yous terminate piece of work no matter what in the timeframe they established despite it beingness impossible. In the situation it was rain, but in some other state of affairs I had a customer with at to the lowest degree 600-800 square feet or carpet to exist restretched with furniture all over the place. Of course, Handy didn't recollect to tell her to be prepared. You testify upwardly, once again asked to practise the impossible. Your ratings suffer for it. Their automated arrangement sends a scripted message reminding you lot of their "Service Agreement" and that you need to maintain this fantasy rating at all times even referencing comical unrelated videos on how to do this in their app. I laughed when I saw this. - Oh, about customers being cheap. Handy tells you to magically know what materials to show upwardly with when the information for the job is poor or nonexistent AND they reassure customers you will. Oh, and they won't reimburse you fifty-fifty if you provide receipts without the customers permission. I Take been burned for this afterward a job and never offered this courtesy again. Customers pay market rate for a chore or more to which y'all pocket maybe i/4 and even so aren't reimbursed for materials. I think this alone says all you need to know near the company.

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Current Contractor, more 3 years

Pros

I have met some nifty clients and received referrals from them.

Cons

More than half of my assignments abolish. Handy has tried to charge me for non showing up, when I did, and the client wasn't habitation. They have GPS proof that I was there. Every time this happens, they accuse y'all 50.00. They take that from your next job. It takes many emails to resolve these issues, if at all.

We appreciate all your hard work on the Handy platform and thank you for your honest feedback. We'd similar to permit you know that Handy is constantly improving the quality of our services to both customers and professionals. Although our Professional Experience Team is email-based, nosotros strive to ensure that all concerns from Handy professionals are assisted. Delight know that nosotros always make sure that professionals in the platform are compensated accordingly. Merely Handy was made flexible for both professionals and customers, and we do have some rules. Fees are set in place to discourage pros from not showing, and leaving early on in the area. For proper assist regarding your payments and fees, you lot can reach us at prosupport@handy.com.
Current Contractor, less than 1 year

Pros

Own schedule friendly people local work

Cons

Rateings, random business relationship deactivation.profit Charge per unit will decrease even if u cancel or reschedule before 48 hour marking, even when job was not corrected labeled

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We appreciate all your hard work on the Handy platform and thank you for your honest feedback. Nosotros'd like to permit yous know that Handy is constantly improving the quality of our services to both customers and professionals. To clarify, the rating organization was designed to ensure that professionals provide excellent work all the fourth dimension and will have the opportunity to receive more than jobs on the platform. At the same time, leaving the customers happy and satisfied. For proper assistance regarding your concerns, we have a dedicated team that can help you. Email us at prosupport@handy.com.
Former Employee, more than than 1 year

Pros

Nice and downward to earth managers and co-workers. You can make a ton of adept friends here.

Cons

Blind leading the blind when you talk about a clear vision with this company. Too many loyal HomeAdvisor customers would cancel their account or go elsewhere due to new options beingness pushed to the forefront without knowledge or explanation. Information technology funny to hear that HA would say they don't desire to be left behind, which is funny, because that is exactly what is happening. Unless you are on crack/coke (all seriousness) the pay is boilerplate. Definitely a revolving door when it comes to entry level Project Advisor. The wear and tare got to me and I had to say bye. Benefits are simply ok at best. Beware of a lot of eyes and ears on you lot - micro managing is huge here.

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Current Contractor, less than ane year

Pros

Easy money, make your own schedule

Cons

They absolutely do not care about their professionals. No customer service phone number. But email which hardly ever responds in a timely fashion. Steep fees for cancellations, even if y'all don't abolish the job you tin can nevertheless be hit with fees. Zero accountability as far as investigating claims, client service is garbage.

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Nosotros appreciate the review. We'd like to let you lot know that our Professional Experience Team is email-based and nosotros strive to ensure that all concerns from Handy professionals are assisted. Additionally, Handy is constantly improving the quality of our services to both customers and professionals. Should you have farther concerns, experience complimentary to accomplish us at prosupport@handy.com.
Current Contractor, less than i year

Pros

Y'all tin become paid for jobs

Cons

lack of jobs, very depression pay, multiple times of being double-booked for jobs. having to get to a residence even if the client said they want to abolish (but it'south not cancelled and still on your schedule).

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We capeesh your feedback regarding this matter. We strive hard to ensure that professionals in the platform are compensated accordingly. Simply Handy was made flexible for both professionals and customers, and we do have some rules. Fees are set in place to discourage pros from not showing, and leaving early in the area. For proper assistance regarding your payments, you can reach united states at prosupport@handy.com.
Current Contractor, less than 1 year

Pros

work when ya want. Be your own boss.get paid that Day!

Cons

client service team is all automatic. At that place are fees if you cancel or no evidence. Job details could accept more detail prior housing gigs.

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If You Cancel Your Homeadvisor Pro Contract Do Your Reviews Still Show?

Found 116 of over three,587 reviews

The latest conversations most Tech

Ratings by Demographics

Reviews about "abolish"

Popular Careers with Angi Task Seekers

Work at Angi? Share Your Experiences

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